Shipping & Returns
We strive to ship all orders received before 1:00 pm Eastern Standard Time on the same day. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, and insurance.
Yes, we do ship internationally. Please call us for detailed information. To place a call to your sales representative, simply dial your local International Access Code and then 1-(929) 276-6165.
Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Eastern Standard Time. If there is a change in your order or an order cancellation, please call us immediately at 1-(929) 276-6165. You can also email us at EvesBodyShop@gmail.com.
Products with manufacturing defects must be reported within 14 days from receipt. Contact us regarding a replacement or return. All returns require an RMA # (Return Merchandise Authorization). Please call us (929) 276-6165 to obtain an RMA #
Refused or returned orders can be shipped once with additional shipping charges added.
Any product exchange must be reported within 14 days from receipt. Only unopened and unused items will be accepted for exchanges. Exchanges must be for products of equal or lesser value. There are no exchanges on lotions or oils. Customer is responsible for all shipping costs. Refunds will only be given if you receive a product shipped in error by Eve's Body Shop or for products that may be out of stock and failed to ship. Eve's Body Shop will be responsible for all shipping costs for products shipped in error. All exchanges and returns will require an RMA number (Return Merchandise Authorization). Please call us (929) 276-6165 to obtain an RMA #
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Eve's Body Shop within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Without notated damages at time of delivery, we may not be able to replace your order. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us with the reference number assigned by the carrier and we will process the claim for you.